Angry Customers after Crib Recall
June 24th, 2010 . by adminI sell baby furniture at my store in New Jersey and through my website. I recently had a manufacturer recall on a baby crib that was one of my best sellers this past year. Because recalls on baby items are so important, I sent emails and postcards to all my customers’ explaining what they need to do with the crib to get their money back. Many of my customers became so angry that they blamed me and my store for the problems instead of the manufacturer. I had to hire a Reputation Management company to settle the waters as they were smearing my company on the Internet in various blogs.
